FAQ
How do I place an order on ITgadgetsonline.com?
Simply browse our website, select the product you wish to purchase, and click on “Add to Cart.” Once you’re ready, proceed to checkout, fill in your details, and complete the payment process.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order before it gets dispatched. Contact our customer support team with your order details to process the changes.
Are the products on your website original and authentic?
Absolutely! We only sell 100% genuine products sourced directly from authorized distributors and manufacturers.
How can I track my order?
After your order is shipped, you’ll receive a tracking link Via email or Via WhatsApp. Use this link to monitor your delivery status.
What Payment Methods do you accept?
We accept all major payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, Rupay, etc.)
- UPI (Google Pay, PhonePe, etc.)
- Net Banking
- Wallets (Paytm, Amazon Pay)
- Cash on Delivery (COD) – only in Mumbai for Products under Rs.5000
Is it safe to make payments on your website?
Yes, ITgadgetsonline.com uses secure SSL encryption to protect all your payment and personal information.
Do you offer EMI options?
Yes, EMI options are available on select products. You can check for eligibility during checkout.
Can I get a GST invoice for my purchase?
Yes, we provide GST invoices for all purchases. Make sure to fill in your GST details during checkout.
What are your shipping charges?
We offer free shipping on all the orders from our website.
How long does the delivery take?
Delivery timelines vary depending on your location
- Metro cities: 3–5 business days
- Other locations: 5–7 business days
Do you ship internationally?
Currently, we only ship within India.
What is your return policy?
We offer a 7-day return policy for defective, damaged, or incorrect products. Items must be in their original packaging with proof of purchase.
How Can I request a refund?
To initiate a refund, contact our support team with your order details. Refunds are processed within 7–10 business days after approval.
Are there any products which are not eligible for returns?
Yes, certain items such as software, digital downloads, and opened accessories are non-returnable.
How Can I contact ITGadgetsonline for queries or issues?
You can reach out to us via:
Email: [email protected]
Phone: +91-90824 68103
Live Chat: Available on our website from 10 AM to 8 PM
Do you offer warranty on your products?
Yes, all products come with a manufacturer’s warranty. Warranty periods vary based on the product
Do you provide installation service for hardware?
Yes, we offer installation assistance for select hardware products. Please check with our support team for availability in your location.
