At ITGadgetOnline we strongly believe in providing hassle-free shopping service for our customers.
Products that are received by ITGadgetOnline in any of the following conditions are not eligible for return and may be rejected:
- .Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
- Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
- Any product from which the UPC code has been removed from its packaging.
- Any product that exhibits physical damage.
- Any product for which you have submitted a mail-in rebate.
- Any product which appears tampered customized or altered in any way.
- Any product that is returned with markings or writing made by the customer on the original box.
Restocking Fees and Return Shipping Costs
Returns are subject to restocking fees of 10%-15% of the purchase price and return shipping fees. ITGadgetOnline may assess the restocking fee against the customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy, and any product-specific policy. ITGadgetOnline reserves the right to adjust the value of any item returned for a refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Holiday Return Policies
Shopping during the holidays can be stressful. That’s why we’re offering the Extended Holiday Return Policy and the Extended Holiday Replacement-Only Return Policy for certain products. To determine if a product is covered by the Extended Holiday Return Policy or the Extended Holiday Replacement-Only Return Policy, please check the Warranty & Returns tab on the item’s product page.